Privacy Policy

At Advanced we protect the privacy of your health information.

Advanced Home Care Services, LLC. provides various services that enable older people and adults with disabilities to stay at home in the community.

Because we work with a variety of funding sources, including Medicare, and get referrals from many health care providers, we may have personal health information about you.

protect the privacy of your health information as described in this notice;
explain our privacy practices to you; and
notify you if an unauthorized person obtains your unsecured health information.

when communicating with family members or other persons identified as a contact person for your care or your general condition;
with medical professionals including primary care physicians, other physician specialists and their office medical staff, local hospitals, rehabilitation facilities, health insurances or nursing homes, as part of managing your care;
when required by law;
for payment activities, such as checking if you are eligible for health benefits and being paid for services you get;
to operate our programs, including evaluating the quality of the services you get;
with our provider vendors to coordinate your services;
with health-oversight agencies (such as the MassHealth, or the federal Centers for Medicare and Medicaid Services) for oversight activities authorized by law, including fraud and abuse investigations;
with government agencies that give you benefits or services;
to prevent or respond to immediate and serious health or safety emergency;

You have the right:

to see and get a copy of personal health information. You must ask for this in writing or direct someone else you designate to write on your behalf. If you have someone acting as a Power of Attorney, Health Care Proxy Holder, Guardian, or Conservator, he or she may also execute this document. Advanced Home Care Services, LLC. may charge you to cover certain costs, such as copying and postage;
to ask Advanced Home Care Services, LLC. change your health information if you think it is wrong or incomplete. You must tell us in writing or direct someone else that you designate to write on your behalf. If you have someone acting as a Power of Attorney, Health Care Proxy Holder, Guardian, or Conservator, he or she may also execute this document. Identify what health information you want us to change and why;
to ask Advanced Home Care Services, LLC. to limit its use or sharing of your health information. You must ask for this in writing or direct someone else you designate to write on your behalf. If you have someone acting as a Power of Attorney, Health Care Proxy Holder, Guardian, or Conservator, he or she may also execute this document. Advnaced Home Care Services, LLC. is not required to agree to your request unless it relates to a service for that you have paid for in full;
to ask Advanced Home Care Services, LLC. to get in touch with you in some other way, if contacting you at the address or telephone number we have on file for you would put you in danger. Please let us know by telephone and tell us exactly where and how Advanced Home Care Services, LLC. should contact you so that we may discuss. Advanced Home Care Services, LLC. will confirm, in writing with you, what you have stated.
to get a list of when and with whom Advanced Home Care Services, LLC. has shared your health information, with certain exceptions. You must ask for this in writing or direct someone else that you designate to write on your behalf. If you have someone acting as a Power of Attorney, Health Care Proxy Holder, Guardian, or Conservator, he or she may also execute this document;

Advanced Home Care Services, LLC. takes your privacy very seriously. If you would like to exercise any of the rights we describe in this notice, or if you feel that Advanced Home Care Services, LLC. has violated your privacy rights, contact the agency’s Management Team in writing at the following address:

Advanced Home Care Services, LLC.
Management Team
260 Cochituate Rd. Suite 201
Framingham, MA 01701

Filing a complaint or exercising your rights will not affect your covered services. You may also file a complaint with the U.S. Secretary of Health and Human Services. For more information, or if you need help understanding this notice, call (508) 872-0038 Monday through Friday, 9 a.m. – 5 p.m.

Privacy Policy

This notice explains when Advanced Home Care Services, LLC. may use and share your health information and your rights regarding your health information. By law, Advanced Home Care Services, LLC. must:

Advanced Home Care Services, LLC. may use or share your health information:

You have the right: